Flashback FX Level knob issue

Flashback FX Level knob issue

FX Level is not working properly. Even when set to minimum, is still VERY loud. It seems it’s not working on a 0 to 10 scale anymore, but rather in like 6 to 10. Any guesses on what it could be and how to solve this? Even when I set the looper volume to 0 it comes out really loud

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Source: http://forum.tcelectronic.com