Movement of licences
I can only hope that someone at TC in Denmark read this.
Back in October 2014, all Powercore users received an email stating the following:
Having listened to user feedback from our community though, we are very happy to let you know that we have been able to extend the period in which you can transfer licenses between your own PowerCore devices until November 1st 2018.
I have a PCIe card that occasionally doesn’t fire up and so decided to move all possible licences to either an X8 or A FireWire unit. I contacted Music Tribe for this and received the following email:
The powercore platform was fully discontinued, including support and our backend systems, as of the 1st January 2018. This means it has not been possible to move licenses since this date. What I would recommend is backing up your license downloads that you have on your machine to an external drive, and with regard to the hardware, you would need to then contact one of our third party service centres who may be able to assist you with a hardware repair.”
I would really appreciate a statement from someone at TC in Denmark regarding this. Like many of you, I have many £000s invested in this system and, until 1/11/18, have every right to move the licences around between units I own.