Problems with Ditto x4 looper

Problems with Ditto x4 looper

hello dear friends. I have a problem with ditto x4. When recording the second sequence, loop cycle 2, loop cycle 1 is not heard, only cycle 2. It can only be recorded one by one, simultaneously deleting the cycles. I already installed the firmware software and it does not work. Sorry for my English im mexican. Greetings.
all the switches are down. decay is turned all to the left because I do not use it. cycle 1 is not heard, only the two, but when pressed, it returns to cycle 1 but the two stops being heard. Gracias.

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Source: http://forum.tcelectronic.com