World class customer service!
recently bought what was sold as a ’95 Silhouette…it had been a well played instrument with some battle scars…tarnished fine tuners on the FR bridge was my only disappointment….contacted EB MM CS with a pic of the bridge…the said that it was a Shaller that they stopped using in ’91…didn’t think the had anything but would look around…came back after a couple day search and said they found one!!!sent me a pic and sure enough that was it…looked brand new too…CS guy AJ arranged to have the bridge shipped to me and asked “for ****s and giggles” lets see what st serial number tells us…I couldn’t find it until he directed me to some small indented #s on the back of the headstock…he checked…not in the database, too old…whent to the books and found that it was an early ’88…pretty rare, they hadn’t made a bunch up to that point…
Bottom line…what other company on the planet would give service like that on a 30 year old product…Not only amazing instruments but a customer service team to boot!!!