Recruitment Support for PMT Staff Following Closures
With the recent announcement regarding the closure of PMT stores across the UK, it’s important to recognize the impact on the dedicated staff who were instrumental in the daily operations of these shops. Each closure affects individuals with a range of skills and experiences, many of whom are now actively seeking new employment opportunities.
In light of this, Music Instrument News is graciously sharing a list of CVs from former PMT employees. This list includes their contact information along with details about their skills and relevant experience. If your business is looking to expand or if you are currently in the process of recruiting for specific roles, we encourage you to consider these candidates as you make staffing decisions.
Thank you for your understanding and support during this challenging time.
Neil Golding – Publisher.
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CHRISTOPHER LIVESEY
Mobile: 07464807420
Chrislivesey74@gmail.com
EXPERIENCED STORE MANAGER
As a Store Manager of a multi-million store I have the duty of inspiring my team to be proud of everything we achieve together, as the vital link between our customers and our products. Leading by example, I showcase an ambiHous spirit and experHse as with an hands-on approach with sales, merchandising and the daily operaHons of a busy PMT store.
My daily duHes includes all aspects of the stores tasks are being met from making sure that all orders out of the door are completed which involves all online orders and other stores orders, making sure all deliveries arrive and are booked in within the SLA’s set by the company. Open opening the store, all compliance checks are carried out and recorded, with any acHons escalated within the correct process.
All other duties include:
- ensure that all promoHonal acHviHes are acHoned, and the store is always ready to trade
- have the right resource in the right place at the right Hme, through rota and holiday management
- drive team performance with a high energy environment and clear, constant communicaHon
- oversee stock control and inventory management
- be on top of your admin: end-of-day financial reports, Hlling, banking
- set the bar when it comes to visual merchandising, stock hygiene and daily care of your store
- be the expert with a comprehensive knowledge of our products and the wider industry
CAREER HISTORY
PMT Manchester OCT 2014 – PRESENT
Store Manager FEB 2022 – Present
Currently running a £4 Million Pound, 11,500 sqO Unit with 12 members of staff including Assistant Manager and Sales Manager. The Manchester store is one of 12 stores throughout the UK and is also the most profitable store month on month.
Assistant Manager Nov 2022 – Feb 2022
Senior Sales / Key Holder Oct 2014 – Nov 2022
ADDITIONAL CAREER HISTORY
ADT FIRE AND SECURITY (TYCO INC) Oct 2013 – Oct 2014
Customer Solutions Coordinator
Engaging customers’ complaints either by telephone or email and resolving their concerns by liaising with all relevant departments, within the business.
I am also tasked with compiling trend analysis to provide recommendations which will enable business performance improvement measures to be put into place.
BARCLAYS PLC 08/06 – 10/13
Senior Business Quality Assessor (07/10-10/13)
Testing Personal Banking operatives through call observations and delivering accurate, consistent assessments utilising the company’s in house tools. Providing stakeholders with precise and timely analysis providing recommendations to help drive performance for the business quality dashboard.
Customer Quality Moderator (12/09-07/10)
Testing Personal Bankers through call observations and delivering accurate, consistent assessments utilising companies in house tools.
Sales and Service Advisor (08/06-12/09)
To be the primary point of contact, delivering a high quality effective telephone banking service. Providing a professional, personal and seamless reactive and proactive sales function to customer.Investigating their needs and effectively identifying relevant products and services.
REFERENCES
- Available upon request.
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KARL HENDERSON
Karl Henderson
Liverpool – Mobile: 07757862031
Email: karlhenderson@hotmail.co.uk
Personal Profile
A dedicated and trustworthy professional with a mature approach to all tasks, ensuring positive and efficient outcomes. I possess excellent communication skills, enabling me to build strong relationships within team environments. Known for exceptional time management, organization, and attention to detail, I take pride in my work and perform well under pressure. I thrive on challenges and consistently aim to exceed expectations.
Key Skills
- Reliable, disciplined, and self-motivated
- Adaptable to diverse working environments
- Capable of working independently or collaboratively
- Caring, considerate, and respectful
- Full UK Driving License
- Excellent timekeeping and organizational skills
Employment History
Play Music Today – Returns Assistant / Guitar Technician
2025 – Present
- Performing in-house guitar repairs
- Communicating with customers and suppliers
- Purchasing pre-owned music equipment
- Managing relationships with music suppliers for RA’s and parts
Guitar Technician (The Farm)
2021 – Present
- Cleaning, restringing, and inspecting guitars
- Ensuring equipment safety and functionality
- Repairing and wiring guitars
- Setting up equipment at live venues
Play Music Today – Warehouse Operative & Key Holder
2020 – 2025
- Checking and maintaining musical equipment
- Packing and dispatching orders
- Managing stock levels and store organization
- Opening and closing the store
- Assisting with guitar maintenance and returns
Cash Converters, Break Road
2019 – 2020
- Processing cash and card transactions
- Testing and cleaning stock items
- Assisting with buying and pricing musical instruments
- Providing product information on electronics and musical gear
Primark, Liverpool
2014 – 2019
- Handling transactions and customer service
- Maintaining a tidy sales floor
- Assisting with deliveries and stock management
- Working in fitting rooms
Main Store (Convenience Store)
2014 – 2016
- Stocking shelves and managing stock levels
- Selling alcohol and lottery tickets
- Processing transactions at the till
Home Bargains, Bootle
2012
- Unloading stock deliveries
- Replenishing stock on the shop floor
- Processing sales and assisting customers
Education & Training
Crosby Training (2013)
- City & Guilds Level 1 Award in Employability & Personal Development
Liverpool Community College (2010 – 2012)
- National Diploma in Music (Level 3)
Creative Training College (2008 – 2010)
- Entry to Employment Program
- EDI Level 1 in Adult Literacy & Numeracy
- NCFE Level 1 Performing Arts
- Functional Skills in Mathematics, English, and ICT
St. Michael’s High School, Crosby
- GCSEs in all core subjects
Further Training
- St John’s Ambulance – First Aid Certification
- PHS Level 2 in Health and Safety
Hobbies & Interests
Music is a core passion—both listening and performing. I play guitar in a band and have performed at renowned venues such as The Cavern Club and Liverpool O2 Academy. I also run my own music recording business, recording singers and bands. Outside of music, I enjoy reading, watching films, and spending quality time with friends and family.
References
On request
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JAMES LORENZO
Mobile: 0781 490 4869
Email: jlorenzodrums@hotmail.co.uk
St Helens
With a proven track record at PMT Online, I excel in enhancing online product visibility and user engagement via expert listing optimisation and compelling visual presentation. My unique background and insider knowlegdge as a professional working drummer enriches my approach, I represent thousands of drummers at my level out there playing and discovering new equipment for an ever changing music industry, blending my creativity with analytical skills to drive significant e-commerce success and adept at cross-functional teamwork, I adapt swiftly to new challenges always prioritising customer experience. Because of my passion for drums and music this isn’t just a job, for me, it’s a way of life!
WORK HISTORY
Online Merchandiser PMT Online June 2022 – current Liverpool
- Product Merchandising – Expertise in online product management, listing optimization, and visual presentation.
- E-commerce Platforms – Proficient in Shopify, Magento, and Amazon Seller Central.
- Digital Marketing Collaboration – Experienced in integrating promotions, SEO, and online campaigns.
- Vendor & Supplier Relations – Skilled in managing supplier partnerships for seamless product availability.
- Attention to Detail – Ensuring accurate product data, pricing, and performance tracking.
- Cross-functional Teamwork – Effective collaboration with marketing, logistics, and operations.
- Customer-Centric Approach – Focused on enhancing the user experience with clear and engaging product content.
- Agility & Adaptability – Quick to respond to changing market trends and demands.
Professional Drummer
James Lorenzo Drums Jan 1995 – current St Helens
Beyond my work in e-commerce, I am an active professional drummer, teaching a number of students while performing and recording original music projects that are releasing new material and gigging across the country. This firsthand industry experience gives me unique insight into the needs of musicians, allowing me to align merchandising strategies with what truly resonates with drummers and music creators.
Education
HND in Performing Arts – Liverpool Community Arts College June 2006 Liverpool.
Awards and honours Distinction – Sutton High School July 2002 St Helens.
SKILLS
- Product Merchandising – Expertise in online product management, listing optimization, and visual presentation.
- E-commerce Platforms
- E-commerce Platforms – Proficient in Shopify, Magento, and Amazon Seller Central.
- Digital Marketing Collaboration – Experienced in integrating promotions, SEO, and online campaigns.
- Vendor & Supplier Relations – Skilled in managing supplier partnerships for seamless product availability.
- Attention to Detail – Ensuring accurate product data, pricing, and performance tracking.
- Cross-functional Teamwork – Effective collaboration with marketing, logistics, and operations.
- Agility & Adaptability – Quick to respond to changing market trends and demands.
- Professional Drummer & Educator – Actively performing, recording, and teaching, with a deep understanding of musicians’ needs.
- Deep Knowledge in drum equipment across the board and the ability and possessiveness to dive into gear nerd whole’s just for the love of their instrument.
References – Available upon request.
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JACK COVELL
Contact number – 07922263401 – Liverpool
Email Address – jack.covell@hotmail.com
I consider myself a very polite and helpful person who enjoys meeting different types of people, I have the ability to manage a varied workload, having a positive approach to new tasks, and challenges. I possess an outgoing personality and can work without supervision. I have developed excellent Warehouse/Picking & Packing skills, communication skills and people skills, through working for PMT and Box menswear. I work well under pressure, self-motivated and eager to learn new skills. With these skills I intend to work to the best of my abilities. I really enjoy working on computers and have lots of experience using them through processing orders using systems such as Parcelforce, Dpd , Royal Mail and Ecommerce System Sparkstone.
Work History
Warehouse Operative/Picker
PMT Professional Music Technology/Play Music Today – Liverpool
September 2020 to June 2025
- Contributes to the efficient receipt, storage, value-adding servicing and dispatch of a wide variety of products.
- Ensures stock pick quality is maintained at a high level.
- Keep stock control systems up to date and make sure inventories are accurate.
- Supports the Warehouse Supervisors in the daily operation of receiving, warehousing and distribution of goods.
- Works in coordination with your team to maintain a safe and efficient operation when working a shift.
- Unloading shipping containers full of stock and booking/locating the stock.
- Using Dpd,Parcelforce,Royal mail systems to ship goods and works with transport companies to arrange large pallet orders to customers and stores.
- Uses Sparkstone Ecommerce system to process orders to customers and stores.
- Maintaining a workable, clean warehouse environment, cleaning duties include – Brushing, Recycling cardboard and responsibility for any general waste in the warehouse.
- Trusted Keyholder.
Warehouse operative
Box Menswear – Liverpool
November 2019 to March 2020
- Unloading deliveries.
- Picking and packing orders.
- Stock organization.
- Heavy lifting.
- Cleaning duties – Brushing, Moping and hoovering.
- Loading various delivery company vans with orders.
Storeroom Assistant
Micah (Liverpool Anglican Cathedral) – Liverpool
October 2018 to November 2019
- Involved in running 2 food banks and 4 community markets. Feeding 300+ on a weekly basis.
- Responsible for collecting and buying food for food banks and community markets, achieving this by travelling around the northwest and working with a large group of volunteers.
- Sorting and organizing a storeroom full of various food and household items.
- Handling petty cash which was used on food for the food banks.
- Cleaning duties at the storeroom and van, keeping in line with food hygiene standards.
- Using a till at the community markets, Cash handling and serving customers.
- Heavy lifting, I.e., food crates, clothing and other donated items.
Key Skills
- Flexibility
- Excellent communication skills, both written and verbal
- Initiative/Self-Motivated
- Team Worker
- Excellent Time management
- Problem Solver
- Able to manage a varied/heavy workload
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DAN MOSS
Norwich NR6 6SN dan@mozziedrums.co.uk Mobile 07794094189
www.mozziedrums.co.uk
Strong passion for the music industry and music products. Making relationships and networking. Social media & promotion enthusiast in the MI.
Management and leadership experience successfully achieving targets, over 3 years in the business music industry, over 10 years of Retail, Warehouse and customer service experience. 10 years driving with full licence, no points.
Tutor experience in music workshops with children and elderly with a mix of learning disabilities and mental health.
As of June 2025. Made redundant currently and actively looking to work.
During this time, I am self-employed under “Mozzie Drums Events & Services” musician specialising in Drums. Private tuition drum workshops drum events.
Personal Details
Driver’s License: Cars
Eligible to work in the UK: Yes
Highest Level of Education: A-Level or equivalent
Industry: Education & Instruction / Music Retail
Work Experience
Department Manager / Drum Specialist / Sales
Play Music Today – Norwich
November 2021 to Present
Developing relationships with customers and colleagues achieving targets and controlling the only drum store in East Anglia.
Achieving sales targets and growth in the department under a huge demand in the East Anglian area in the UK.
Challenging the online market and promoting, marketing and developing plans to gain increase in sales within the store.
Controlling stock management in the drum area, making sure the demands are met for the business and customers. Expert knowledge within the subject to the role.
Keeping up to date with trends, gear and social networking to keep locals interested in the store.
Working closely with suppliers to gain more knowledge and ideas to gain for the business and keep up to date as a store.
Going to events for networking and making relationships with people in the business to achieve a group and circle to increase opportunities within the business. Working at the UK Drum Show under the brand name and working closely with some of the biggest drum brands in the world.
Trainee Manager
Tesco Extra – Sprowston
April 2013 to October 2021
Grocery & Warehouse/Trainee Manager
(Previous Roles: Checkouts, Petrol station and Dot-Com/Orders & Dispatch)
- Successfully undergo training to progress into manager. Achieved in workshops and meetings aboutShrink and losses in grocery department and talk figures to store and department managers. Problem solving on how to reduce waste and grow sales.
- Had experience on a 2-week rota as a grocery manager covering Holiday. Used computer facilities to look at budget on hours and overtime for the team, make sure the safe and legal books are checked and completed. Making customers a priority and achieving the goals and targets every week.
- Organise warehouse. Make sure it is kept to the plan. All of the daily deliveries, couriers and collections are prepared for and areas clean and tidy.
- Achieved positive comments from our ‘service feedback’ cards and rewarded.
Customer Assistant
Odeon cinemas – Norwich
February 2011 to February 2013
Date of Employment: Feb 2011
Company name: Odeon Cinemas
Norwich
Usher, Barman and Host
- Being up to date with the latest films.
- Working the bar and kitchen/food and drink. Cleanliness and preparation at all times.
- Keeping to health and safety standards.
- Increasing sales using add-ons, mentioning the promotions and deals.
- Going to the next level of customer service by helping them to their seats, taking their food in the screening for them, recommend food, drink and films to enhance their experience.
- Deal with any issues quickly, safely and professionally.
- Managing cue lines and making sure the screens are clean and ready every viewing.
- Time management of the cleaning schedule and films showings.
- Till & cash handling, celebrating success with sales of club cards and positive feedback.
Music tutor (various work experience)
Self Employed – Norfolk
2010 to 2013
Worked as a music tutor in music therapy in Gorleston Care home with 30+ elderly clients with dementia and Parkinson’s for a month
Seachange arts in Great Yarmouth with children middle school age groups with mixture of learning difficulties from ADHD and mental health. Rock school and teaching the group’s basic key skills. Teaching the children about music and instruments in rock bands. Music technology and performance. Workshop was 2 weeks.
Experience in teaching in front of groups of people in various subjects in part of the CTLLS curriculum.
Self employed drum tutor teaching drum grades and private lessons to ages between 3 and 50+
Sales Advisor
Debenhams – Norwich
November 2010 to January 2011
- Product knowledge and knowing the top sales
- Reaching the targets in the store and promoting, selling store cards
- Taking part in Christmas events and planning merchandise
- Cash handling and till work
- Stocking and checking shelves
- Interacting with the toys for the customers and making families and children laugh with our top selling-toys.
- Achieving sales by approaching customer’s needs.
Education
A Level / Level 4 in (CTLLS) Certificate in teaching in the lifelong learning sector
Access to Music – Norwich
2011 to 2012
Level 3 in Combined Diploma for Music Practitioners
Access to Music – Norwich
2008 to 2010
GCSE in Art and Design: Photography
Paston College
2007 to 2008
GCSE in Sociology
Paston College
2007 to 2008
GCSE in Psychology
Paston College
2007 to 2008
GCSE in English
Aylsham High
2001 to 2007
GCSE in Music
Aylsham High
2001 to 2007
GCSE in Art & Design
Aylsham High
2001 to 2007
GCSE in Drama
2001 to 2007
GCSE in Maths
Aylsham High
2001 to 2007
Level 2 in Adult Numeracy
Access to Music
Level 2 in Application of Number
Access to Music
Level 1 in IT Access to Music
Skills
- Cash Handling
- Management
- Sales
- Word
- retail sales
- Driving (5 years)
- Stock Control (3 years)
- Loading and stocking (5 years)
- Warehouse (5 years)
- Microsoft Word
- Training
- Organisational Skills
- Microsoft Office
- Music Retail (3 years)
- Leadership
- Organisational skills
- Customer service
- Music knowledge
- Music Retail Experience
Awards
Student of the Year
2010 Access to music college
Certifications and Licenses
Full UK Driving Licence
No points over 10 years with licence
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RYAN KEVAN
Liverpool Mobile: 07977954930 Email: ryankevan91@gmail.com
Personal statement
I am a hardworking, conscientious and reliable person who strives to succeed in everything that I do. I have a strong sociable personality and get on with anybody of any age. I work well with others as well as working autonomously.
Key Skills
• Proficiency in all areas of Microsoft Office, Photoshop, Excel and Word
• Excellent communication skills, both written and verbal
• Fully qualified first-aider
• Strong sales and management experience
Current Employment
Fuel The Fire management – CEO – August 2024
• Artist management
• Marketing and promotion
• Events/Tour management
• Graphic design
PMT Online – Curent employer – October 2023
• Sales and Customer service
Employment History
B&Q Trade Point Manager (2021 – 2023)
Achievements and responsibilities:
- Liaising with Tradesmen building large orders
- Staff management • General Admin duties
- Stock Management • Business to Business Orders
- Consistently hit 100k Target
Customer Support Officer, Liverpool One (1 year During Covid)
Achievements and responsibilities:
- Liaising with clients and gathering Information
- Preparing incident reports • De-escalation of crisis situations
- SIA Qualified
- Internal Training on systems
Duty Manager, ScrewFix (April 2017– Oct 2019)
Achievements and responsibilities:
- Staff management
- General Admin duties
- Handling customer complaints
- Handling and processing new stock
SWQA (contract staff) – Sony Entertainment (October 2016 – April 2017) Achievements and responsibilities:
- October 2016 – April 2017
- General Admin duties.
- Systems investigation for Quality Assurance
- Creating QA reports
Company Director – Haze & Graze Coffee (March 2016 – January 2017) Achievements and responsibilities:
- Managing finance and stock
- Digital and physical Marketing campaigns
- Food and beverage production
- Painting and Decorating
- Customer service
Project management Shop Floor Manager – Grainger Games (August 2014 – March 2016)
Achievements and responsibilities:
- Staff management
- General Admin duties
- Handling customer complaints
- Handling and processing new stock.
- Meeting and greeting new customers.
- Communicating with, and keeping all managers and supervisors up to date.
Assistant Manager – Complete Entertainment Exchange (CeX) (August 2009 – August 2014)
Achievements and responsibilities:
- General Admin duties
- Handling customer complaints
- Handling and processing new stock.
- Meeting and greeting new customers.
- Communicating with, and keeping all managers and supervisors up to date.
Education
SIA (Security Industry Authority)
- Door Supervisor Certification L
Liverpool Community College / City and Guilds Achievements (2008 – 2009)
- Maths & English – C
- Music Technology – Merit
Colderstones Comprehensive School (2003 – 2008)
Personal History
I went traveling in the year between jobs across the east coast of America volunteering, Upon returning I opened my own coffee shop for 12 months in Liverpool city centre with money saved, This involved marketing, delegation, self direction and a lot of perserverence. Due to a couple quiet months and expensive rent we were forced to close, but it was still an incredibly valuable experience that I feel has grown my skills substantially.
References
References are available upon request.
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STEVEN MILLER
RUNCORN – Mobile:07443 626 774 Email:stevenmiller_@outlook.com
Highest Level of Education: Bachelor’s
Work Experience
EDU & B2B Sales
PMT Professional Music Technology-Speke – August 2024 to Present
I oversee all education and business accounts to ensure the smooth running of purchase orders, quotes,advice and general day to day admin tasks. I have skills in account management to retain clients andcustomers, their orders and to keep both parties happy.Working B2B to advise on policies, find the best price for the customer and handle all transactions withmaturity and professionalism.I am the main education point of contact, I handle all queries in a timely manner with attention to detail.Whether this be with internal or external stakeholders.
Sales & Customer Service
PMT Play Music Today-Speke June 2023 to Present
Managing customers expectations and liaising with both internal and external contacts to achieve this.Offering advice and sales to customers to meet KPIs.Adhering to company and manufacturer policies to ensure correct procedure is followed.
Supervisor/Assistant Manager –Marstons Plc-Warrington
October 2021 to June 2023
Managing a team and helping the general manager in day to day tasks of keeping the business on track.Training and continuing to coach staff to meet our standards and keep them there. Driving sales and putting the guest first, whilst also checking up on staff to make sure they are all lookedafter. Whilst driving sales, I would keep a sharp thought of our P&L
Bar Supervisor – Alexander’s Live-Chester – February 2020 to November 2021
Manage the bar and staff to make sure everything runs smooth and efficient. Time management to sortout staff breaks and when certain jobs will need doing. I also made sure the events and gigs we had onwent as planned, for example I would manage crowd control to ensure the building wasn’t overcapacity.
Bartender
Alexander’s Live-Chester -August 2019 to November 2021
Sound Technician/Engineer Alexander’s Live-Chester – November 2017 to 2021
Set up stage equipment and carry out a line check, sound check and maintain a good quality sound forthe rest of the evening, then packing down efficiently & professionally. After carrying this out for nearto a year, I then started to teach and coach first year university students, who were on the same coursethat I graduated from, all about the in and outs of what the job was about. I also let them make mistakesso they could learn from them and then I would point them in the right direction.
Chef de Partie – Mitchells & Butlers-Warrington, Cheshire – June 2018 to September 2018
Prepare, cook & present dishes to a high quality. Ensuring all company policies and kitchen hygienelevels are adhered to as well as keeping up in a fast, busy paced business, yet still maintaining quality& good humour.
Customer Café & Customer Assistant (FOH) Morrisons Supermarkets Plc –
August 2015 to June 2018
Making sure customers are always number one. With high quality customer service whilst also maintaining a professional standard of work.
Education
Bachelor’s in Popular Music University of Chester – Chester – October 2016 to June 2019
A-Level or equivalent in Music – Cronton College – Widnes – September 2014 to June 2016
GCSE or equivalent – Saints Peter & Paul Catholic College – Widnes -2009 to 2014
Awards
Musician of the Year – 2016
Received for my work ethic, professionalism and reliability within the music department in my two yearsof college. I received the award in my final year.
Music Student of the Year – 2014
Received in final year of high school for my contribution to the music department spanning from year7 until my final year in year 11.
Certifications and Licenses
Personal Licence – Present
First Aid – May 2021 to Present
Driving License – May 2018 to Present
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