JP 20TH 11th Fret causing weird noise

It’s a brand new guitar. I emailed EBMM support but waiting for a response currently.

Ive owned a bunch of EBMM guitars and this is the first time I’ve had this issue. Possible fret issue? It only happens when I slide or hammer on to the 11th fret on the high E and B string. It sounds like it’s either lightly vibrating against the fret or some other frequency is resonating with the guitar. Occasionally happens below that fret but anything above that fret is fine. The rest of the guitar is fine on all other strings and frets so I don’t think it’s a setup issue. Any help is appreciated!