Sent my guitar in for repair, came back with pick scratches

I sent my guitar in for repair to EBMM under warranty. It was brand new and unplayed, not a single mark on it. Unfortunately it came back with a significant number of what looks like pick scratches. Which has me questioning how does that even happen? Can this many pick scratches occur from just a few hours of a technician testing it out? Is the finish on these guitars unusually soft or something?

I compared to my 2008 JP6 guitar which I’ve been playing since, well, 2008. And the pick…

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