Sweetwater’s customer service ranked among the top brands in the US
Musical instrument retailer Sweetwater has been ranked as one of the top brands in the US for its customer service, according to Newsweek.
Earning its highest ranking in its 46-year history, Sweetwater places 8th on Newsweek’s America’s Best Customer Service 2025 list, beating out Disney Parks & Resorts, the Four Seasons and American Express, [per Guitar World].
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The results – conducted by Sweetwater in partnership with market research company Statista – were achieved analysing 700 brands across 163 categories, with a total of 200,000 customer evaluations, and using an independent survey of over 28,000 US customers. Sweetwater scored 94.09 out of 100.
“Customer service is a cornerstone of a great shopping experience,” Newsweek writes. “Whether shopping online or in-store, customers want to feel valued, heard and supported. According to 2024 statistics from HubSpot, more than 85 percent of consumers say good customer service makes it more likely they will buy from a company again.”
“Sweetwater was founded on the idea of helping our friends make music,” says Justin Dunbar, Sweetwater’s Director of Customer Support, of the recognition. “That spirit drives everything we do. Providing the best customer service we can is simply an extension of that notion. We’re not just serving customers; we’re serving fellow musicians and our friends.”
Those in the market for new gear this Black Friday will no doubt be reassured by Sweetwater’s Newsweek customer service ranking.
While Black Friday isn’t until next Friday (28 November), Sweetwater is already hosting hundreds of killer deals which you can take advantage of right now.
Some of our favourites include $300 off the headless Strandberg Boden Essential 6 – bringing the final price to just $799 – $170 off the PRS Sonzera 20 combo amp, and a cool $300 off the Epiphone Dave Grohl signature DG-335.
You can take a look at all the latest early Black Friday deals on offer over at Sweetwater.
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Source: www.guitar-bass.net
