ditto x4 won't get to reboot mode

ditto x4 won't get to reboot mode

Hello, I have read a lot of the threads here to do an update for the ditto x4 firmware but i can’t even get that far.
When I follow the instructions to make my x4 recognizable the loop 1 led turns off and the other 3 LEDs stay on,(their color is like half yellow half orange) and i can not get any further. The only other things I can do is if I hold down the Loop 2 or stop switch then the loop 1 LED turns red or if I hold down the fx switch the fx LED goes off and the other 3 stay half orange and half green. Any help would be great. thanks

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Source: http://forum.tcelectronic.com