Help: Majesty push/push pot issue

Help: Majesty push/push pot issue

Hello!

Today I just took delivery of a new to me Majesty guitar. Beautiful instrument, and the neck feels killer. However, I am having a couple issues with the push/push pots. When I first engaged the boost on the volume pot, it crackled quite a bit, but I believe that is just a dirty pot. Turning it on and off a couple times seemed to help. However, when I engaged the coil split on the tone pot, I ran into some issues. When I pushed it back down, it did not stay down. The coil split is still engaged, and the knob is still in the up position. It has quite a bit of ground noise when I touch it. Not sure if that is because it is in single coil mode. I thought perhaps the knob was too far down on the shaft, but when I went to take it off, the rubber grommet ended up tearing as well. I took the knob off, but still did not fix it. So now, the guitar is frustratingly stuck in single coil mode. I have reached out to Customer Service with the issue, but thought I would try and get advice here for now. The guitar was bought new in 2017, and was in pristine condition. Now though, it needs a new knob, and I’m not sure where to start on the pot.

Any guidance would be appreciated! Thank you!

Micah

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Source: http://forums.ernieball.com