Help with my setup? Finding an expert to resolve an issue?

I bought a MM Stingray Special 5 HH off of Reverb. It’s a “new” bass but was a floor model. I bought the bass off of Reverb from a music store in Omaha. Transaction was done on March 4th, I registered the bass with EB on april 4th.

I played it for a couple of weeks and then realized the action was quite a bit higher than I was used to. Went to the EB website and followed the instructions to tighten the truss rod. It barely improved the issue and having shown the bass to a very experienced…

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