Gibson’s free virtual tune-up service connects players with techs in real-time
Gibson has launched a free online guitar maintenance service – helping players self-service their instruments with real-time guidance from a professional technician. The Gibson Virtual Guitar Tech Service will provide personalised, one-to-one assistance for maintaining Gibson, Epiphone, Kramer and Steinberger brand instruments.
Instrument maintenance through the service happens over two sessions: a 30-minute consultation, and a 1-hour tune-up session. Both appointments take place over Zoom, and can be scheduled on Gibson’s website.
During consultation, players will discuss instrument type and condition, and highlight any issues they’re facing – to which a technician will advise on required services. Recommended courses of action will be based on guitarists’ playing style and comfort level of working on their own instrument. At the end of the consultation, a list of tools and supplies required for the following session will be provided.
In the tune-up session, a technician will provide step-by-step instructions – demonstrating and guiding players in real-time on performing the necessary maintenance tasks.
“Since players do the actual work while the technician demonstrates, […] the player’s comfort level will determine the level of service performed”, Gibson said regarding the types maintenance covered. “Advanced tasks such as adjusting your truss rod, pickup height, action and intonation, are available upon consultation.”
In cases where an instrument might require “extensive repair work”, Gibson has said that its technicians will advise players on seeking professional services.
Learn more about the Gibson Virtual Guitar Tech Service at gibson.com
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